Return & Refund Policy
We want you to love your new watch, but if something isn’t right, we’ve got you covered. Please review our return and refund policy carefully.
✅ Eligibility for Returns
- Timeframe:
You may request a return within 14 calendar days from the date your order is delivered. - Condition Requirements:
Returned items must meet all of the following criteria: - Unused and unworn
- In the original branded box, with protective packaging intact
- All original components must be included: tags, manuals, authenticity cards, etc.
- No visible damage, scratches, or signs of wear
Items that do not meet these standards may be rejected or subject to a restocking fee of €10.
💳 Refunds
- Refund Method:
Approved refunds will be issued back to the original form of payment used during checkout. In special cases, we may offer store credit instead, upon agreement. - Refund Timeline:
After receiving and inspecting the returned product, your refund will be processed within 7 business days. Depending on your bank, the refunded amount may take 3–5 additional days to appear on your statement.
📦 How to Initiate a Return
To initiate a return, follow these simple steps:
- Submit a return request via our online form on the Returns page (linked in the website footer).
- Alternatively, email us at returns@chronorave.com with your Order Number, reason for return, and photos (if applicable).
- Once your return is approved, you will receive return instructions and the return shipping address.
- Package the item securely and ship it back using a trackable shipping method.
💰 Return Costs & Fees
- Standard returns: The customer is responsible for return shipping costs.
- Damaged, defective, or incorrect items: If the return is due to a fault on our end, we will cover all return costs.
- Restocking fee: A €10 fee may apply for returns that do not meet our condition policy (used, damaged, missing packaging).
🛡️ Damaged or Incorrect Items
If your product arrives damaged or incorrect, contact us within 48 hours of delivery with photos and a description. We will prioritize your case and offer a full replacement or refund — at no cost to you.
📩 Return & Customer Service Contacts